It is nine on a Saturday night and something has gone wrong in the house. The question everybody asks themselves is the same: do I call now and pay the after-hours rate, or does this hold until Monday?
We would rather tell you honestly than sell you a callout you did not need. Here is how we think about it.
Call Immediately — Do Not Wait
- A burst pipe or water you cannot stop — every minute is damage
- Any burning smell from a socket, switch or the electrical panel
- Sparking or scorch marks around an outlet
- Water and electricity together — a leak near a panel or socket
- Sewage backing up into the house
- Total loss of water with no lock-off scheduled
The common thread is that these get worse — and more expensive — with every hour that passes, or they represent a genuine safety risk to the people in the house. The callout fee is trivially small next to what waiting costs you.
If it is a water leak, the first thing to do before you even call is find your main stop valve and shut it off. Knowing where that valve is, before you need it, is genuinely one of the most useful things a homeowner can know.
Go and find your main water stop valve right now, while nothing is wrong. Check that it actually turns — many have not been moved in years and seize up. Same with your main breaker at the panel. Two minutes today saves you a very bad ten minutes later.
Usually Worth An Urgent Call
Not strictly an emergency, but not something to sit on either — particularly if it affects a household with young children, elderly family members, or anyone unwell.
- AC completely dead in the middle of a heat wave
- One circuit out while the rest of the house is fine
- No hot water at all
- A toilet out of action in a one-bathroom home
- A blocked drain that is slowing but not yet backing up
This Can Comfortably Wait
Book it for the next working day, get a proper quote, and do not pay a premium for the hour.
- A dripping tap or slow-filling cistern
- AC not cooling as well as it used to
- A single dead outlet you can work around
- A light fitting that has stopped working
- Anything cosmetic — paint, tiles, finishes
- Any planned or improvement work
How To Make Any Call Faster
Whether it is an emergency or a Tuesday morning booking, the same three things get you a better answer more quickly.
Send a photo. On WhatsApp, before we dispatch. A picture of the leak, the panel, the unit's model plate or the affected area tells us more in two seconds than five minutes of description, and it means the technician arrives with the right part on the truck.
Know your address properly. Not just the area — the actual directions. Time spent circling looking for a gate is time on your invoice.
Say what has already been tried. If you have already reset the breaker four times or someone else has looked at it, tell us. It rules things out immediately.
Our lines are open Monday to Friday 7:30am to 6:00pm and Saturday 8:00am to 4:00pm. Outside those hours, emergency callouts are available islandwide — and we always tell you the fee before anyone gets in a vehicle.
We Can Help With That
Plumbing, air conditioning, electrical, painting and pressure washing — one team, one call, islandwide across Jamaica.